Frequently Asked Questions
Answers to all your questions about 1999db
From opening an account to bKash deposits, claiming bonuses, cricket betting, and security — find detailed answers on everything in one place.
Welcome to 1999db. On this page we have provided detailed answers to the questions most frequently asked by players from Bangladesh. Account registration, depositing and withdrawing money via bKash and Nagad, welcome bonus terms and conditions, cricket and slots gameplay, and responsible gaming — each topic is organised into its own section. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
Account and Registration
To open an account at 1999db, you need an active mobile number, a valid email address, and you must be at least 21 years old. Simply fill in your name, phone number, and preferred password on the registration form and your account will be ready in just a few minutes. Registering with accurate information ensures there are no complications when withdrawing later.
No, each player may hold only one account. If a person is found to have multiple accounts, those accounts may be closed and any related bonuses may be cancelled. 1999db believes in fair play, so one account per user is all that is needed.
Click the "Forgot your password?" option on the login page and enter your registered mobile number or email. A verification code will be sent to you, which you can use to set a new password. If you run into any trouble, get help from our 24/7 live chat support.
Identity verification may be required before making a withdrawal. This involves submitting a photo of your national ID card or passport. Once verification is complete, the withdrawal process becomes smoother and faster. 1999db stores your personal information with the highest level of security.
An account may be temporarily locked after repeated incorrect password attempts or if suspicious activity is detected. In that case, please contact our live chat support. The support team will verify your identity and quickly restore your account.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits via bKash are usually instant — in most cases your 1999db account balance is updated within a few seconds to 2 minutes. If there is a delay for any reason, contact live chat with the transaction reference number and the support team will resolve it promptly.
The minimum deposit at 1999db is ৳100, which applies to all payment methods — bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳800. There is no barrier to starting with a small balance.
Yes, you can easily deposit with Nagad. Go to the cashier page, select Nagad, enter the amount, and make the payment from the Nagad app to the merchant number shown. Once the transaction is complete, your gaming balance will be updated immediately. There are no extra charges.
Withdrawal processing at 1999db generally takes 30 minutes to 3 hours. If your account is verified and all conditions are met, the money will arrive in your bKash, Nagad, Rocket, or Upay number within that timeframe.
Yes, both Rocket and Upay are supported payment methods at 1999db. They can be used for both deposits and withdrawals. The minimum deposit for each method is ৳100 and the minimum withdrawal is ৳800. No additional transaction fees apply.
If the withdrawal is still being processed and has not been finalised, it is possible to request a cancellation through live chat support. However, once the payment has been sent to the payment gateway it cannot be cancelled. Make sure you are certain before the process begins so you can decide quickly.
Games and How to Play
Games and How to Play
You can bet on BPL and all major cricket tournaments at 1999db. Go to the cricket section, choose your preferred match, and place bets across various markets including match winner, total runs, and top batsman. Review the odds carefully before betting and play within your budget.
RTP (Return to Player) is the theoretical percentage of total bets that a game returns to players over the long run. A higher RTP is generally more favourable for players. 1999db features games from reputable providers such as PG Soft, Pragmatic Play, and JILI, who have their games tested by independent organisations.
Yes, 1999db is fully mobile-friendly. The site runs smoothly in browsers on both Android and iOS devices — no separate app download is required. Slots, live casino, and cricket betting can all be enjoyed from a smartphone.
The live casino section at 1999db lets you play various table games with real dealers. Popular games including Roulette, Baccarat, Blackjack, Andar Bahar, and Teen Patti are available in HD streaming. Tables from top providers such as Ezugi and Evolution Gaming are also offered.
For most slots and table games, if the connection drops the game resumes from where it left off. However, for live games, active round bets are settled according to the server outcome. For any discrepancy, contact live chat with the game name and the time it occurred.
Bonuses and Promotions
Bonuses and Promotions
A 100% welcome bonus is available on your first deposit at 1999db, up to a maximum of ৳5,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 in bonus — letting you start playing with a total of ৳2,000. Make sure the bonus option is activated at the time of your first deposit to receive the bonus.
Wagering requirement means how many times you need to bet the bonus amount before you can withdraw it. The wagering requirement for the welcome bonus at 1999db is 10 times (10x). This means if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets before withdrawing.
1999db has four VIP levels — Bronze, Silver, Gold, and Platinum. Weekly cashback is available according to level: up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and up to 1.5% at Platinum. Levels advance through regular play and the benefits increase as you move up.
Bonuses can generally be used on slots, fishing games, and certain live casino games. Separate conditions may apply for using bonuses on cricket betting or sports markets. To see the full terms of a specific bonus, visit the promotions page on the site or ask support.
Each week, cashback is credited to your account at a rate based on your VIP level. This cashback is added directly to your balance and can generally be used without any additional wagering conditions. Staying regularly active allows you to reach higher levels and receive more cashback.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, 1999db uses SSL encryption technology to keep all your financial and personal information protected. Connections with bKash, Nagad, and other payment gateways are fully encrypted. We never share your information with third parties.
Yes, 1999db is only for adults aged 21 or older. Minors are not permitted to open an account or play. Providing accurate information is mandatory if an age verification request is made. Responsible gaming is a core principle of our platform.
If you feel you need help keeping your play under control, contact us via live chat. We can help you set a deposit limit, take a temporary break, or set up self-exclusion. To learn more about responsible gaming, visit our responsible gaming page.
All games at 1999db use Random Number Generator (RNG) technology, which ensures completely random and unbiased results. International providers such as PG Soft, Pragmatic Play, JILI, and Spribe have their games regularly audited by independent organisations. Every bet you place is settled on a fair basis.
24/7 live chat support in Bengali is available at 1999db. Click the live chat icon on any page of the site to get instant assistance. If you prefer to contact us by email, you can write to [email protected]. The support team provides round-the-clock service according to Bangladesh Standard Time (BST).
Still have questions? Contact support
Our Bengali-speaking support team is by your side seven days a week, twenty-four hours a day.