Ensure responsible gaming at 1999db
We believe that safety and awareness are the foundation of an enjoyable gaming experience — keep yourself and your family protected.
Why is responsible gaming important?
Build healthy gaming habits and set your limits
The safety of every player at 1999db is our top priority. Online gaming can be a great source of entertainment, but it stays enjoyable only when it is controlled and approached with awareness. Responsible gaming means setting limits on your time and money so that gaming never becomes a source of financial or emotional stress.
Our platform offers multiple responsible gaming tools that you can use directly from your account. Deposit limit setting, self-exclusion, time-out breaks, and our Bengali-speaking 24/7 support team — 1999db is always by your side.
Remember — gaming is only for those aged 21 and above. If you notice the signs below, take a break immediately and contact our support team.
Warning signs — seek help if you notice these
- Placing increasingly larger bets to try to recover lost money
- Being unable to control gaming or repeatedly failing to do so
- Prioritising gaming over family, friends, or work
- Feeling anxious or irritable when unable to play
- Taking on debt or spending savings to fund gaming
- Lying to or hiding gaming activity from family
Our safety tools
What 1999db offers to protect you
Deposit limit setting
You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be exceeded. To increase a limit, you must wait at least 7 days, but reducing it takes effect immediately.
Self-exclusion
If you feel gaming is getting out of control, you can close your account for a set period yourself — 30 days, 6 months, or permanently. Login will be completely blocked during this time.
Time-out break
For a short-term break, you can take a time-out from 24 hours up to 4 weeks. During this time, accessing your account or placing bets will not be possible. The account will be reactivated automatically once the break ends.
Session reminders
A notification will appear at set intervals — reminding you how long you have been playing and the total amount deposited or withdrawn during the session, so you can make informed decisions.
Loss limit setting
You can set a limit that automatically stops play after a specified loss amount. Once the limit is reached, the system will automatically notify you and end the session.
Support in Bengali
Our Bengali-speaking support team is available 24/7 via live chat. Do not hesitate to talk about gaming concerns — we do not judge, we help.
21+ age requirement and commitment
We are always vigilant in protecting minors
Age verification
Age verification is mandatory during registration and deposit. Accounts of users under 21 are closed immediately.
Family protection
Keep your account password secure and do not leave your device unattended while logged in, to prevent underage family members from gaining access.
Fair play
1999db ensures fair play — all our games use verified random number generators and outcomes are not predetermined.
Data security
All your personal and financial information is protected with SSL encryption technology. No information is shared with any third party.
Healthy gaming checklist
Follow these simple rules every day
Do
- Set a budget in advance and stick to it
- Treat gaming as entertainment, not a source of income
- Take regular breaks and spend time with family
- Contact support right away if you feel something is wrong
- Keep session timers and deposit limits active
- Play in a good mood and with a clear head
Do not
- Do not increase bets to try to recover lost money
- Do not play using debt or by spending your savings
- Do not play under the influence of alcohol or medication
- Do not use or share someone else's account
- Do not hide your gaming from family or friends
- Do not skip sleep or meals to play
Deposit and withdrawal limits
Financial controls for healthy gaming habits
As part of responsible gaming, 1999db maintains a defined financial framework. The minimum deposit amount is ৳100 — this ensures that players with smaller budgets can also play in a planned way. The minimum withdrawal amount is ৳800.
All transactions are completed via bKash, Nagad, Rocket, and Upay. Withdrawal requests are generally processed within 30 minutes to 3 hours, which helps you plan your finances.
If you feel a deposit limit needs to be reduced, it takes effect immediately. The 7-day waiting period for increasing a limit helps you make a well-considered decision. This policy exists for your long-term financial protection.
How self-exclusion works
Once self-exclusion is activated, login to your account will be completely blocked. It cannot be cancelled before the set period ends. Any unused balance in your account during this time will be kept safe and will be available for withdrawal once self-exclusion ends. Permanent self-exclusion is also available for those who need long-term protection.
Contact us for help
We are always here for you when gaming becomes a problem
1999db support team
Use the live chat on the website for immediate support in Bengali. Never hesitate to talk about gaming concerns.
[email protected] — write to us by email for detailed issues. We will respond as quickly as possible.
Round-the-clock service according to Bangladesh Standard Time (BST, UTC+6) — available any time, day or night.
All information you share about gaming concerns will remain completely confidential. We do not judge, we help.
Responsible gaming FAQ
Find answers to common questions
Play safely and enjoy yourself
Enjoy gaming responsibly at 1999db — browse games or check the FAQ for more information