1999db Privacy Policy

1 Introduction and Scope

1999db ("we", "us", "platform") operates a trusted online gaming service for players in Bangladesh. This privacy policy applies to all users of the website 1999db.lat — whether registered members or not.

Please read this privacy policy carefully. By using our website, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform.

We may update this policy from time to time. Any changes will be published on this page and the "Last Updated" date will be revised. For significant changes, we may send a notification to your registered email.

2 Information We Collect

1999db collects the following types of information:

3 How We Collect Information

We collect information in the following ways:

• Directly provided information: Information you give us through registration forms, payment forms, or when contacting customer support.
• Automatic collection: Certain information is collected automatically through cookies, log files, and web beacons while you use our website.
• Information from third parties: Transaction verification data from payment providers (bKash, Nagad, Rocket, Upay).
• Identity verification: Documents submitted as part of the KYC (Know Your Customer) process where applicable.

4 Purpose of Using Your Information

1999db uses your information for the following legitimate purposes:

a) Account Management and Service Delivery

Your information is used to create, verify, and manage your account. This includes the login process, password recovery, payment processing, and issuing bonuses and promotions.

b) Security and Fraud Prevention

We analyse technical information to maintain platform security, detect and prevent fraudulent activity, and stop multiple accounts or bonus abuse.

c) Responsible Gaming

We monitor your gaming activity data to identify early signs of problematic behaviour and to effectively apply responsible gaming tools. For more details, visit our Responsible Gaming page.

d) Customer Support

Your account information is used to assist our 24/7 live chat and email support team in resolving your complaints, questions, or issues.

e) Service Improvement

Anonymous or aggregated data may be used to analyse website performance, develop new features, and improve the user experience.

f) Marketing Communications

If you have consented to receive our promotional messages, we may notify you by email about new offers, bonuses, or gaming updates. You may withdraw this consent at any time.

5 Sharing and Disclosure of Information

1999db does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment Partners: Information necessary for transaction verification is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Technology Providers: We work with trusted third parties on a contractual basis for hosting, security, and analytics services.
• Game Providers: Gameplay data may be shared with game developers such as Pragmatic Play, JILI, PG Soft, and Spribe.
• Legal Obligations: Information may be disclosed in response to a court order or lawful government directive.
• Fraud Prevention: Information may be provided to relevant authorities to prevent fraud or unlawful activity.

All third parties mentioned above operate under strict confidentiality agreements and may use the information received only for the specific purpose for which it was shared.

6 Cookie Policy

Our website uses various types of cookies. Cookies are small text files stored in your browser.

Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, perform security checks, and save language preferences. These cookies cannot be disabled.

Functionality Cookies

These cookies are used to remember your preferences and settings, such as your favourite game category or display settings.

Analytics Cookies

Anonymous data is collected to monitor and improve site usage. You can disable these cookies through your browser settings.

7 Data Protection and Security

1999db has adopted industry-standard security measures to protect your information:

• SSL Encryption: All data transfers on our website are secured with 256-bit SSL encryption.
• Secure Servers: Your information is stored on secure servers with firewall and anti-virus protection.
• Access Control: Only authorised staff have access to your information, and they are bound by strict confidentiality agreements.
• Regular Reviews: Our security measures are regularly reviewed and updated.
• Two-Factor Authentication: Two-factor authentication is available to enhance the security of your account.

No data transmission over the internet is entirely risk-free. However, we are committed to giving your information the highest level of protection.

8 Data Retention Period

We will retain your information for as long as it is necessary or legally required. Specifically:

• Active account data: for as long as the account remains active.
• Closed or inactive account data: for a minimum of five (5) years from the date of closure — for legal and financial audit purposes.
• Transaction records: for a minimum of seven (7) years from the date of the relevant transaction.
• Customer support communication records: for two (2) years after the issue is resolved.

Once the specified period has passed, data will be securely deleted or anonymised.

9 Your Rights

You have the following rights regarding your personal information:

• Right to Know: You may request to know what information we have collected about you.
• Right to Correction: You may request that any inaccurate information about you be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal or contractual obligations apply.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Opt Out of Marketing: You may request to stop receiving promotional emails at any time.
• Filing a Complaint: If you have a complaint about our data protection practices, please contact us directly.

To exercise these rights, email [email protected] or contact our live chat support.

10 Protection of Minors' Information

1999db is intended only for individuals aged 21 or over. We do not knowingly collect any information from persons under the age of 21. If we believe a minor has attempted to open an account, that account will be cancelled and the related information will be deleted.

If a parent or guardian suspects that their child has registered on our platform, please contact [email protected] immediately.

11 International Data Transfers

Due to our technology infrastructure, some data may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that all data is handled under appropriate security measures and in accordance with this privacy policy.

12 Policy Changes

We may update this privacy policy from time to time. Depending on the nature of the change:

• For minor changes: the "Last Updated" date on this page will be revised.
• For significant changes: a notification will be sent to your registered email.
• For fundamental changes: your explicit consent may be obtained before the change takes effect.

Continued use of the platform after a policy change will be considered acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests about this privacy policy, you can contact us: